2025/12/17: I emailed you two days ago and have not yet received a reply. I received single. stamps, not a block of 4. I just forwarded you the email again. Please respond.
CubaCollectibles: Thank you for your feedback and for bringing this to our attention.
We apologize for the delay in our initial response. During the holiday period, we experienced a significantly higher-than-usual volume of orders and inquiries, which temporarily slowed our response time.
We have since reviewed the order, confirmed the issue, and contacted you directly. A prepaid return shipping label has been provided, and upon receipt of the returned items, we will ship the correct block of four stamps or issue a full refund, per your preference.
We appreciate your patience and the opportunity to resolve this properly. As a small, family-owned business, we take both order accuracy and customer communication seriously, and feedback like this helps us continue improving.
Kind regards, Jerry
- Raymond Bakaitis | December 17th, 2025