Frequently Asked Questions

Q. Is it safe to use my credit card?

A. Absolutely! We have taken every precaution to make your transactions secure. Our Web site utilizes industry-standard security measures, including SSL (Secure Sockets Layer), and interfaces with Authorize.Net to process credit cards. All account information submitted to us is encrypted and safely isolated from unauthorized Internet access.

The security measures we have taken protects you while you shop on line, so that you never have to worry about credit card safety. In fact, we guarantee it! Every transaction you make at CubaCollectibles.com will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at CubaCollectibles.com.

Fact:

Shopping online is the safest way to shop. Here's why.

Have you ever stop to think who are you handing over your credit card to at a; store, restaurant or even over the telephone?

We all know how easy it is to make credit card purchases over the telephone. So what is there to stop "someone" from using your credit card without your permission to make a telephone purchase when you are not around?

Nothing! Yet millions of people hand over their credit cards to strangers everyday. So why online shopping be different?

Because in addition to being protected by the same recourse provided by Federal credit card laws, your credit card information is automatically and directly forwarded to your credit card company. There is no person (employee) in between, no different then when you "Pay at the Pump" at your local gasoline station. The attendant does not have access to your credit card number.

Q. How do I find what I am looking for?

A. Use our search engine to search our website. For more information click Search Tips at the bottom of this page or screen.

Q. How do I place an order?

A. We are currently revising this section.

Q. Why am I experiencing problems in placing an order?

A. There could be one or more reasons why anyone would experience problems in placing an order at our website:

• The web browser you are using is set to reject cookie(s), and/or
• The computer you are using resides behind a firewall

Cookie(s):

Some Web sites store information in a small text file, called a "cookie" on your hard disk. Cookies contain information about you and your preferences. For example, if you inquire about a flight schedule at an airline's Web site, the site might create a cookie that contains your itinerary. Or it might only contain a record of which pages within the site you visited, to help the site customize the view for you the next time you visit.

Only the information that you provide, or the choices you make while visiting a Web site, can be stored in a cookie. For example, the site cannot determine your e-mail name unless you choose to type it. Allowing a Web site to create a cookie does not give that or any other site access to the rest of your computer, and only the site that created the cookie can read it.

To turn on the acceptance of cookies, please refer to your web browser's online help.

Firewall(s):

A firewall is a system or a series of systems use by corporations to protect their network(s) from someone accidentally or maliciously introducing a virus to their network(s). If this is the case, try visiting our Web site from another computer that does not reside behind a firewall.

Should you continue to experience problems after trying the above, use our online Contact-Us form option located at the top of our website and be sure to include any suggestions on how we can improve our site.

Q. Why was I not issued a credit card confirmation number?

A. When our system displays a text message instead of a confirmation number, it means either one of the following:

• The service we use to connect to your credit card company is temporarily out of service
• Your credit card company's computer system is temporarily out of service, or
• There may be a problem with the credit card you provided

In either event, your order was probably not fully processed. We will contact you within 48 hours of same or, you can use our online Contact-Us form option located at the top of of our website to make the necessary arrangements to process your order. Make sure to include any suggestions on how we can improve our site.

Note: Please do not send us your credit card information via e-mail.

Q. Why did I not receive a order confirmation via e-mail?

A. To date, there has only been one reason why this problem would occur. The e-mail address provided was not properly entered.

You may check or edit your e-mail address in addition to other information by clicking "Checkout" link at the bottom of this page or screen.

Note: You will be asked for your Password and e-mail address.

Q. Will my records be private?

A. Absolutely! At CubaCollectibles.com, we are committed to protecting your privacy. We use the information we collect about you to process your order and to provide a better shopping experience.

CubaCollectibles.com does not sell, trade, or rent your personal information to others. We may choose to do so in the future with trustworthy third parties, but you can tell us not to by sending a blank e-mail message to [email protected].

Note: If you use more than one e-mail address to shop with us, send this message from each e-mail account you use.

In addition, CubaCollectibles.com may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-party vendors, but these statistics will include no personally identifying information. CubaCollectibles.com may release account information when we believe, in good faith, that such release is reasonably necessary to (i) comply with the law, (ii) enforce or apply the terms of any of our user agreements or (iii) protect the rights, property or safety of CubaCollectibles.com, our users or others.

Q. What information do we collect and how do we use it?

A. We only ask for the minimum information necessary to process your order. Such as; your name as it appears on your credit card, billing address, mailing address, e-mail address, credit card number, and expiration date. This allows us to process and fulfill your order and to notify you concerning the status of same.

We may also use the information we collect to occasionally notify you about important functionality changes to our Web site, and new or special offers we think you'll find interesting.

Q. Do I have to pay sales tax?

A. Sales tax will only apply to residents of the State of Florida, but not to any other State or the rest of the world.

Q. How can I pay for my order?

A. We accept Visa, MasterCard, American Express, Discover and Check by mail.

Q. How much will my shipping charges be?

A. During the order process, you will be given a list of different shipping methods to choose from, select the one desired. For additional information on shipping methods, charges, etc., click here for shipping details.

Q. What if you don't have all of the items in stock?

A. If an item you ordered is out of stock, it will be back-ordered automatically (domestic orders only). For international orders, we will e-mail you of the missing items to confirm the balance of your order.

Q. How do I track my order?

A. We will send you an email once your order is shipped with a tracking link, or you can use our online Contact-Us form option located at the top of our website and be sure to include any suggestions on how we can improve our site.

Q. What if I forgot my password?

A. If you have forgotten your password -don't worry, just enter your e-mail address from the Checkout screen and press the "Submit" button and we will e-mail your password to you.

Q. What if I need to return my order?

A. Within 30 days of receipt of your order, you may return:

• Any book in its original condition.
• Any unopened music; Audio Tape, Compact Disk, Mini Disk, Video Tape and/or Software.
• Any other item in its original condition, with its original packaging and accessories for a full refund or credit.

Shipping charges can only be refunded if the return is due to our error. All returns must be accompanied by the packing slip. After a return has been received, it will take 1-2 weeks to process. If using a credit card, refunds will be credited to your account. We suggest using insured Parcel Post for your protection.

Q. Have questions we didn't answer?

A. If you have additional questions, use our online option at the top of the page Contact-Us form and be sure to include any suggestions on how we can improve our site.

NOTICE(S): By using our Web site, you consent to the policy(ies) and/or procedure(s) contained herein. Should we decide to change any of our policy(ies) and/or procedure(s), we will post those changes on this page so that you are always informed of same. We reserve the right to cancel any order(s) with full refund. Furthermore, we have the right to change our policy(ies) and/or procedure(s) at any time without prior warning and/or consent.