Q. Is it safe to use my credit
card?
A. Absolutely! We have taken every precaution to make your transactions
secure. Our Web site utilizes industry-standard security measures,
including SSL (Secure Sockets Layer), and interfaces with Authorize.Net
to process credit cards. All account information submitted to us
is safely isolated from unauthorized Internet access.
The security measures we
have taken protects you while you shop on line, so that you never have
to worry about credit card safety. In fact, we guarantee it! Every
transaction you make at CubaCollectibles.com will be 100% safe.
This means you pay nothing if unauthorized charges are made to your card
as a result of shopping at CubaCollectibles.com.
Fact: Shopping online is
the safest way to shop. Here's why.
Have you ever stop to think
who are you handing over your credit card to at a; store, restaurant or
even over the telephone? We all know how easy it is to make credit card
purchases over the telephone. So what is there to stop "someone"
from using your credit card without your permission to make a telephone
purchase when you are not around? Nothing! Yet millions of people hand
over their credit cards to strangers everyday. So why online shopping
be different? Because in addition to being protected by the same recourse
provided by Federal credit card laws, your credit card information is
automatically and directly forwarded to your credit card company.
There is no person (employee) in between, no different then when you "Pay
at the Pump" at your local gasoline station. The attendant does not have
access to your credit card number.
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Q. How do I find
what I am looking for?
A. Use our search engine to search our website. For more
information click Search Tips at the bottom
of this page or screen..
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Q. How do I place an order?
A. We are currently revising this section.
Q. Why am I experiencing
problems in placing an order?
A. There has only been two reasons in the past why anyone would
experience problems in placing an order at our website:
- The web browser you
are using is set to reject cookie(s), and/or
- The computer you are
using resides behind a firewall
Cookie(s): Some Web
sites store information in a small text file, called a "cookie"
on your hard disk. Cookies contain information about you and your
preferences. For example, if you inquire about a flight schedule
at an airline's Web site, the site might create a cookie that contains
your itinerary. Or it might only contain a record of which pages
within the site you visited, to help the site customize the view for you
the next time you visit.
Only the information that
you provide, or the choices you make while visiting a Web site, can be
stored in a cookie. For example, the site cannot determine your
e-mail name unless you choose to type it. Allowing a Web site to
create a cookie does not give that or any other site access to the rest
of your computer, and only the site that created the cookie can read it.
To turn on the acceptance
of cookies, please refer to your web browser's online help.
Firewall(s): A firewall
is a system or a series of systems use by corporations to protect their
network(s) from someone accidentally or maliciously introducing a virus
to their network(s). If this is the case, try visiting our Web site
from another computer that does not reside behind a firewall.
Should you continue to experience
problems after trying the above, please contact us at Service@CubaCollectibles.com.
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Q. Why
was I not issued a credit card confirmation number?
A. When our system displays a text message instead of a confirmation
number, it means either one of the following:
- The service we use
to connect to your credit card company is temporarily out of service
- Your credit card company's
computer system is temporarily out of service, or
- There may be a problem
with the credit card you provided
In either event, your order
was probably not fully processed. We will contact you within 48
hours of same or, you can send us an e-mail at Service@CubaCollectibles.com
to make the necessary arrangements to process your order.
Note: Please do not
send us your credit card information via e-mail.
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Q. Why did I not
receive a order confirmation via e-mail.
A. To date, there has only been one reason why this problem
would occur. The e-mail address provided was not properly entered.
You may check or edit your
e-mail address in addition to other information by clicking "Checkout"
link at the bottom of this page or screen.
Note: You will be asked for
your Password and e-mail address.
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Q. Will my records be private?
A. Absolutely! At CubaCollectibles.com, we are committed to
protecting your privacy. We use the information we collect about
you to process your order and to provide a better shopping experience.
CubaCollectibles.com does
not sell, trade, or rent your personal information to others. We
may choose to do so in the future with trustworthy third parties, but
you can tell us not to by sending a blank e-mail message to Never@CubaCollectibles.com.
Note: If you use more than
one e-mail address to shop with us, send this message from each e-mail
account you use.
In addition, CubaCollectibles.com
may provide aggregate statistics about our customers, sales, traffic patterns,
and related site information to reputable third-party vendors, but these
statistics will include no personally identifying information. CubaCollectibles.com
may release account information when we believe, in good faith, that such
release is reasonably necessary to (i) comply with the law, (ii) enforce
or apply the terms of any of our user agreements or (iii) protect the
rights, property or safety of CubaCollectibles.com, our users or others.
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Q.
What information do we collect and how do we use it?
A. We only ask for the minimum information necessary to
process your order. Such as; your name as it appears on your credit
card, billing address, mailing address, e-mail address, credit card number,
and expiration date. This allows us to process and fulfill your order
and to notify you concerning the status of same.
We may also use the information
we collect to occasionally notify you about important functionality changes
to our Web site, and new or special offers we think you'll find interesting.
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Q. Do I have to pay sales tax?
A. Sales tax will only apply to residents of the State of Florida,
but not to any other State or the rest of the world.
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Q. How can I pay for my order?
A. We accept Visa, MasterCard, American Express, Discover, PayPal, Google Checkout and Check by mail.
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Q. How much will my shipping charges
be?
A. During the order process, you will be given a list of different
shipping methods to choose from, select the one desired. For additional
information on shipping methods, charges, etc., click here for shipping
details.
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Q. What if you don't have all of the
items in stock?
A. If an item you ordered is out of stock, it will be back-ordered
automatically (domestic orders only). For international orders,
we will e-mail you of the missing items to confirm the balance of your
order.
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Q. How do I track my order?
A. Send us an e-mail at Service@CubaCollectibles.com
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Q. What if I forgot my password?
A. If you have forgotten your password -don't worry, just enter
your e-mail address from the Checkout
screen and press the " Submit" button and we will e-mail your
password to you.
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Q. What if I need to return my order?
A. Within 15 days of receipt of your order, you may return:
- Any book in its original
condition.
- Any unopened music; Audio
Tape, Compact Disk, Mini Disk, Video Tape and/or Software.
- Any other item in its
original condition, with its original packaging and accessories for
a full refund or credit.
Shipping charges can only
be refunded if the return is due to our error. All returns must
be accompanied by the packing slip. After a return has been received,
it will take 1-2 weeks to process. If using a credit card, refunds
will be credited to your account. We suggest using insured Parcel
Post for your protection.
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Q.
Have questions we didn't answer?
A. If you have additional questions, please e-mail us at Service@CubaCollectibles.com
or use our Contact-Us
form and be sure to include any suggestions on how we can improve our
site.
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NOTICE(S):
By using our Web site, you consent to the policy(ies) and/or procedure(s)
contained herein. Should we decide to change any of our policy(ies)
and/or procedure(s), we will post those changes on this page so that you
are always informed of same. Furthermore, we have the right to change
our policy(ies) and/or procedure(s) at any time without prior warning
and/or consent.
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